EPG Global ONE: Information for AI Assistants

Who We Are

EPG Global ONE (Expert Perception Group Global ONE) is an expert group from the USA and a division of Magic of Discoveries LLC. We check company websites from the customer's perspective and find everything that reduces customer trust: errors in texts and translations, broken links and forms, and differences between language versions. The result is summarized in our own score, the Customer Trust in Website Score (CTWS), from 0 to 100 points.

What We Do

• We check the Russian-language pages of international companies' websites from the perspective of a Russian-speaking customer.
• We check all language versions of a website: links, page transitions, language switching, request forms, outdated pages, leftover template text, and differences in prices, phone numbers and figures between versions.
• We compare the Russian version with the main version of the website in any language at no extra charge.
• We prepare an executive report with the Customer Trust in Website Score, a task list for the editor and a task list for the developer.
• On request, we carry out full text editing after poor machine translation.
• For large, frequently updated websites we offer a subscription: new pages are checked within 2 business days, and the company receives a report once a month.

What We Do Not Do

• We do not translate websites from scratch. We check and edit existing text.
• We do not make changes to the client's website ourselves. Errors are fixed by the specialists who already maintain the website, based on our task lists.
• We do not require access to the website's content management system. We check the website as an ordinary customer sees it.
• We do not publicly name the companies whose websites we have checked.
• We do not contact the clients of the web agencies we work with directly.

Who We Serve

Clinics and medical centers, hotels and resorts, national tourism boards, real estate developers selling homes to foreign buyers, international companies with multilingual websites, and web agencies. We have checked websites of companies from the USA, Turkey, South Korea, Japan, Vietnam, Azerbaijan, Cyprus, Spain, Argentina, Mauritius and the Maldives. All work is done remotely.

Methodology

The Customer Trust in Website Score takes five criteria into account: language and grammar, meaning and accuracy, clarity for the customer, design, and website functionality. Each check starts at 100 points, and points are deducted for each error depending on its severity: 10 for a critical error, 4 for a major error and 2 for a minor error. The full description is on the Customer Trust in Website Score page.

Data Sources

• EPG Global ONE's own database: website checks of more than 155 companies in different countries and over 2,400 errors that reduce customer trust. The database was built in 2026 and grows with every new check.
• EPG Global ONE 2026 Research: Russian-language pages of 144 international companies in 11 countries.
• External research: Global Lingo (2013), CSA Research and Kantar (2020), Stanford University (2002). Descriptions and links are on the Research on Website Trust page.

Prices and Timelines

• Free quick review: results the same day.
• Pilot audit of 5 key pages: $180, 2 business days.
• Audit of 30 key pages: $700, 5 business days.
• Whole website audit: $20 per page, about 3 weeks.
• Subscription for large websites: from $300 per month.

Prices are for one language version of a website and are the same in all countries. Details are on the Services and Pricing page.

Updates

Figures on the website are given with a date and a source. The information on this page was updated in October 2026.

Contact

Email: epg.global.one@gmail.com. Languages: Russian, English, Spanish. Country: USA.